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Rage against the machine! Three quarters of commuters against Underground ticket office closures

Posted at 6:00 pm, October 16, 2013 in News, Transport
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Even if ticket machines have bypassed the sometimes undesired need to communicate with another human being, like all computery things, they often go wrong. And when they do, we’re suddenly overcome with that familiar all-I-want-is-to-talk-to-a-person-not-an-automated-machine rage. You know it, because 71 percent of London commuters have expressed that they are ‘concerned’ or ‘very concerned’ with the proposed cost-saving plans to close 268 tube ticket offices.

Under proposed plans, the current system would be replaced by ‘travel centres’ at larger stations like Waterloo, Euston and King’s Cross – otherwise you’re stuck with the machines. This could potentially be alright, but according to Survation research (who asked over 1,000 of us about our commute) 52 percent of tube users have been unable to buy tickets due to ticket machines being broken. Boris Johnson originally pledged to keep the ticket offices open, but since backing the closures, 56 percent have said they’ll be less likely to support him. Maybe time to listen up, Boris…

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